• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
Microsoft Windows 10 (64-bit)

i have added an extra 4gb ram to my laptop,after that my battery gets charged and discharged quickly and when the battery reaches 54% it automatically shuts down my laptop without any intimation,  I have done the hardware diagnosis everything is pass. this is because of addition of ram...?  

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I want to see the advanced battery results. If the battery is good, keep it. If it is weak or bad, replace it. 

View solution in original post

8 REPLIES 8
HP Recommended

What model is the laptop and have you run a full diagnostic on the battery to determine its age, number of cycles, remaining power capacity? Extra RAM will need just a little more power, but will not cause the problems you describe. My guess is its coincidence and the battery has reached the age where it needs replacement. 

HP Recommended

HP 15-bs146tu (3FQ20PA) Laptop (Core i5 8th Gen/4 GB/1 TB/Windows 10) this is my laptop and I have done the hardware diagnosis , there is no problem from battery at all, it is showing "normal" . So there is no issues in the battery and the addition of RAM .so what will be the issue then...? 

HP Recommended

The simple pass/fail battery test can be misleading. We need to see the advanced results of the battery test. Do you know how to do that?

 

https://support.hp.com/us-en/document/c04700771

HP Recommended

What schould I do 1] if the manual battery calibration comes positive(battery is ok, healthy)

2] if the battery calibration test comes negative (battery is not ok , aged)

HP Recommended

I want to see the advanced battery results. If the battery is good, keep it. If it is weak or bad, replace it. 

HP Recommended

IMG_20201030_182041.jpg

 this is my advanced test results it shows the status ok, then what may be the problem

HP Recommended
  • IMG_20201030_182731.jpg

    This is my test log PlZ tell me the solution for it ...?

HP Recommended

Its almost 3 years old, down to 71% of its original ability to hold a charge. Its like a tire that still has technically sufficient tread, but would be safer to have new tires. I would replace it. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.