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- Notebook Hardware and Upgrade Questions
- battery issue or ram issue...?

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10-27-2020 04:10 AM
i have added an extra 4gb ram to my laptop,after that my battery gets charged and discharged quickly and when the battery reaches 54% it automatically shuts down my laptop without any intimation, I have done the hardware diagnosis everything is pass. this is because of addition of ram...?
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10-30-2020 05:13 AM
I want to see the advanced battery results. If the battery is good, keep it. If it is weak or bad, replace it.
10-27-2020 06:05 AM - edited 10-27-2020 06:06 AM
What model is the laptop and have you run a full diagnostic on the battery to determine its age, number of cycles, remaining power capacity? Extra RAM will need just a little more power, but will not cause the problems you describe. My guess is its coincidence and the battery has reached the age where it needs replacement.
10-27-2020 06:53 AM
HP 15-bs146tu (3FQ20PA) Laptop (Core i5 8th Gen/4 GB/1 TB/Windows 10) this is my laptop and I have done the hardware diagnosis , there is no problem from battery at all, it is showing "normal" . So there is no issues in the battery and the addition of RAM .so what will be the issue then...?
10-27-2020 08:35 AM
The simple pass/fail battery test can be misleading. We need to see the advanced results of the battery test. Do you know how to do that?
https://support.hp.com/us-en/document/c04700771