battery not charging at all. no battery driver.

[shi-w]

HP stream battery not charging. no battery driver. need to reinstall battery drive but I cant find it.

[Raj_05]

Hi @shi-w,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Stream battery is not charging and you can't find the battery driver, here’s a step-by-step guide to help you reinstall or update the battery driver.

Check for Basic Issues

• Ensure the Charger is Working: Verify that your charger and power cable are working properly by testing them with another device if possible.
• Inspect the Battery and Connections: Check if the battery is properly connected and if there’s any visible damage to the battery or laptop connectors.

Uninstall the Battery Driver

• Open Device Manager:
  1. Right-click on the Start menu and select Device Manager.
  2. Expand the Batteries section.
• Uninstall the Battery Driver:
  1. Right-click on Microsoft ACPI-Compliant Control Method Battery and select Uninstall device.
  2. Check the option Delete the driver software for this device if available, then click Uninstall.

Reinstall the Battery Driver

• Restart Your Laptop: Restart your laptop. Windows should automatically reinstall the battery driver upon reboot.
• Check for Driver Updates:
  1. Go back to Device Manager.
  2. Right-click on Microsoft ACPI-Compliant Control Method Battery (if it’s listed) and select Update driver.
  3. Choose Search automatically for updated driver software.

Update Windows

• Check for Windows Updates:
  1. Go to Settings > Update & Security > Windows Update.
  2. Click Check for updates and install any available updates.

HP Support and Diagnostics

• Use HP Support Assistant:
  1. If you have HP Support Assistant installed, open it and check for any driver updates or diagnostics.
• Download Drivers from HP Website:
  1. Go to the HP Support website.
  2. Enter your HP Stream’s model number and search for drivers and software.
  3. Download and install the necessary drivers for your battery.

Perform a Power Reset

• Power Reset:
  1. Shut down your laptop.
  2. Disconnect the power adapter and remove the battery if possible.
  3. Press and hold the power button for 15-20 seconds to drain any residual power.
  4. Reconnect the battery and power adapter, then turn on your laptop.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support