• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎04-06-2018 11:59 AM

HP Recommended
Product: hp 15-ax033dx
Operating System: Microsoft Windows 10 (64-bit)

hello guys  my windows is displaying my notebook battery is stuck at 57% not charging .when i remove the powercord the laptop instantly turns odd.I have tried the followind solutions but they didnt solve the issue:(the laptop battery is internal)

 

1.uninstalled and installed acpi method  battery restarted the notebook.

2.removed the inbuilt battery and held the powerbutton to discharge the current and reinsterted the battery still it didnt work.

3.ran  battery and power diagnostics both in windows and bios the results showed passed.

4.tried to run battery callibration  but the option is not provided in the bios .

5.used third part softwares to check battery health all of them show healthy??

6.removed the battery and stayed without using it for some days the inserted no change.

7.tried different power outlets and also power adapters still the issue is persistent.

 

anyone with other suggests please inform me .Thanks in advance

 

2 REPLIES 2

‎04-06-2018 12:10 PM

HP Recommended

@Joe_Knight

 

What version BIOS do you have???

 

REO

Was this reply helpful? Yes No

‎04-10-2018 01:26 PM

HP Recommended

hey there sorry for the late reply I have bios version f.46 latest one .

update* i tried the laptop battery on a friend's notebook the notebook didnt poweron but his battery did powerup my notebook

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.