-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
17
0
0
HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
That is what I would do. Purchase a replacement battery that is guaranteed to be compatible.
It does not have to be one that HP sells. That will greatly reduce the cost.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
HP Recommended
How long have you been using the notebook?
Main batteries are only warrantied for one year.
If you have been using the notebook for more than one year then your battery may be close to complete failure.
Most people get two to four years service life from a notebook battery, but some do not.
Replacement batteries cost from @$40-60.00 USD.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
17
0
0
HP Recommended
17
0
0
HP Recommended
HP Recommended
That could be a failure on the notebook's charging circuitry on the system board.
Is the notebook still in warranty?
Check your warranty status Here.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
17
0
0
HP Recommended
HP Recommended
You said that the charge led never turns amber?
My next step would be to source a new guaranteed compatible to replace the current one.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
17
0
0
HP Recommended
HP Recommended
@kevintorch wrote:NO.... i mean when battery's low...then i plug the charger and LED is amber...like normal...BUT when battery level gets around 70%....then LED tuns into white....that's the problem...i mean it has to be white at 100%...and when i unplug the charger....battery drains quickly....
That is an description of a failing battery. Based on your description the battery no longer has much of its original capacity left. The 100% that is suposed to be when the led turns white is no longer 100%.
If you invoke the HP Support Assistant click on Diagnostics and tools, and then HP Battery check to run the battery test. It will show you how much capacity is actually remaining. Compare the Design capacity to the Full charge capacity. Then click on Show advanced information next to Results in the upper left part of the HP Batattery Check Window.
I will post an image shortly, that shows what I mean from the current HP product loan (HP Spectre 13-v021nd) I am using. My product loaner's battery has lost 4% of its design charge capacity. I have been using it for almost one year.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
17
0
0
HP Recommended
This is the result of hp battery check... design capacity and full charge capacity are same....
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community