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‎12-01-2019 03:51 AM

HP Recommended
Product: pavilion 14
Operating System: Microsoft Windows 10 (32-bit)

since the battery fell out when computer was on - it has had problems...

 

says it is charged at 88% or 83% or 95% but when you run it on the battery, the pc dies quickly.

 

it doesnt charge often to 100%.

 

ran the adapter test - passed

 

ran the battery test - passed but charge details: not available

 

updated BIOS - battery went briefly to 100% straight away but then started to only go to 95% before stopping charging and again died when only run on battery power.

 

tried recalibrating - no help

 

did the battery test using F2 - no errors found...

 

I'm really struggling to know why and dont really want to buy a new battery to find out its not a battery problem.

 

any ideas?

1 REPLY 1

‎12-03-2019 03:10 PM

HP Recommended

@Jonyoung Welcome to HP Community!

It seems like the battery is not holding charge or is malfunctioning, here's what I recommend we do:

 

I have a few steps listed below that should help you resolve this concern:

Unplug the charge, Turn off the laptop and turn it back on after 30mins.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager:

1) In the search box, type and open “Device Manager”.

2) Expand “Batteries”.

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

4) Click on “Uninstall”.

5) At the prompt put a check in the box to remove the current driver

6) Shutdown the computer.

7) Remove the battery for a minute and then put it back in. (Skip this step if you have a non removable battery)

8 - When the computer comes back up it should automatically find the driver.

9) Go to Device Manager.

10) Expand Batteries.

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

12) Click "Search automatically for updated driver software"

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee


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