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‎02-14-2023 06:43 PM

HP Recommended
Product: HP ENVY X360 - 13-ar0018au
Operating System: Microsoft Windows 10 (64-bit)

HP Envy x 360 replaced battery which is charged and working but battery test failed and battery is not detected.  What to do?

 

Category:
1 REPLY 1

‎02-26-2023 06:37 AM

HP Recommended

Hi @Farberware,


Welcome to HP Support Community. 
 

I see that you are facing issues with your HP Envy x 360 wherein the battery test failed.

 

This could be a hardware issue with the unit and may need repair. 

 

I suggest that you contact HP Service Center in your location from this weblink: https://support.hp.com/us-en/help/service-center 
Note: Select your country from the dropdown,  enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.

 

Hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post helped, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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