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‎06-20-2025 03:51 PM

HP Recommended
Product: HP 17 Laptop PC 17-c2000 IDS Base Model
Operating System: Microsoft Windows 11

Hello,

 

I would like help with a problem with my computer, an HP 17t-cn200 running UEFI and windows 11. I purchased a replacement battery from battdepot.com, but here is what is happening after I installed it:

 

plugged computer into the power adapter, left it charging overnight

turned on the computer

operated computer normally

“battery status” icon on the windows taskbar displayed “94 percent available”

executed the “battery calibration” process several times

“battery status” icon on the windows taskbar displayed different percentages each time

while plugged in or on battery, display percentage never changes

 

Any advice about how this can be corrected that you might be able to provide will be appreciated, thank you.

 

jeff miller

jeff.miller@csulb.edu

 

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