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‎01-30-2020 01:30 AM

HP Recommended
Product: HP Spectre x360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

HP Spectre x360 Convertible, T6T09UA#ABA.  Replaced the SSD a year ago with a Samsung SSD 860 EVO M.2 500GB. Since that time computer doesn't recognize the battery and gives a replace battery message. Recently ran HP Diagnostics and the battery test results are "cancelled". The test log reads: 

CeementBatteryCheckResult: 12 

                    DevicesSupported: 0 

                     DeviceCount: 0

My question is, how do I get my computer to recognize the factory installed battery ? Or how to get HP Diagnostics to run the battery test without cancelling before it runs ?                 

John J Zillner
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-30-2020 02:58 AM

HP Recommended

Because it isn't able to communicate with the battery, so it could not run the test.  


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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3 REPLIES 3

‎01-30-2020 01:50 AM - edited ‎01-30-2020 01:51 AM

HP Recommended

I not that your Spectre X360 - 15-AP012DX  notebook comes from the 2015 market year. That would appear to mean that the battery has been around for four years or more.

 

Based on what you have stated, that would indicate to me that the battery has reached the end of its service life and the S.M.A.R.T. battery is no longer communicating with the notebook's BIOS.

 

It is time to replace the main battery with a new  guaranteed compatible one.

From the HP PartSurfer utility

http://partsurfer.hp.com/Search.aspx?searchText=T6T09UA#ABA

HP part number                                                         Generic part number

831731-850ASSY-BATT 3C 64WHr 5.68Ah PG03064XL-PL

I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎01-30-2020 02:12 AM

HP Recommended

OK so I need a new battery, but why didn't HP Diagnostics run the battery test ?

John J Zillner
Was this reply helpful? Yes No

‎01-30-2020 02:58 AM

HP Recommended

Because it isn't able to communicate with the battery, so it could not run the test.  


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
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