black screen, no boot-up

[Oleg620]

The laptop suddenly stopped booting up.

It has power - the caps lock button is steadily on, but the screen is completely black.

What I tried:

• Reviewed HP PCs - No Power or No Boot Guided Troubleshooter from <http://hp.dezide.com/ts/start.jsp?guide=NoPowerorBootIssues.net&as=true&SFS=sdoc&section=ccweb>
• Disconnected the battery
• Opened the base enclosure and took out the RAM chip - when I boot this way, the caps lock button signals missing memory with 3 long flashes and 2 short ones.

The laptop is less than 2 years old and was carefully used, but the warranty is only one year.

I'd like to understand if HP would repair it and if not what my options are and how much it is likely to cost.

Thank you!

[Flower_Bud]

Hi @Oleg620,

Thank you for posting on HP Forums,

Flower_Bud is at your service.

As I understand, your notebook does not boot. 

In this case, I suggest you contact our phone support. 

HP Support can be reached by clicking on the following link:

* Open link: www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately.

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.