cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
3 2 0 0
Message 1 of 6
631
Flag Post
HP Recommended

Solved!

bought a new laptop yesterday, warranty is expired

Pavilion 15
Microsoft Windows 10 (64-bit)

Bought a new Pavilion yesterday from Curry's UK - July 10, 2017

Registered it and recieved email confirming it

Support assitant says my warrantrty is expired

 

Tried to go to the warranty checker to dispute it, but I  get "

HP was unable to find a match based on the information provided"

 

Country : UK

Serial Number and Product Number were copied from Support assitant and double checked with whats on the back of the laptop and box it came in

 

 

Is there an email to dispute this?

 

thank you,

EJ Taylor

5 REPLIES 5
Highlighted
Level 9
1,170 1,167 69 146
Message 2 of 6
619
Flag Post
HP Recommended

Solved!

bought a new laptop yesterday, warranty is expired

Hi joy_taylor,

 

Kindly call this number 0207 660 0596

Reference: http://www8.hp.com/uk/en/contact-hp/phone-assist.html

 

You will be given a case number and they will send you an email in order for you to send them a copy of the reciept so they could adjust the date of purchase and the warranty.

 

Regards,

ichi

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


Highlighted
New member
3 2 0 0
Message 3 of 6
602
Flag Post
HP Recommended

Solved!

bought a new laptop yesterday, warranty is expired

Thanks for that.

 

Will give them a call and followup with them.

 

Thank you

0 Kudos
Highlighted
New member
3 2 0 0
Message 4 of 6
592
Flag Post
HP Recommended

Solved!

bought a new laptop yesterday, warranty is expired

Just a follow up.

 

I called the HP number, and the lady on the phone said that since its bought through Curry's, I would have to go through them for any warranty issues, and they will honour all HP warranties as though it was bought from HP direct.

 

Called up Curry's and they will honor it.

 

Cheers,

Joy

0 Kudos
Highlighted
Level 9
1,170 1,167 69 146
Message 5 of 6
573
Flag Post
HP Recommended

Solved!

bought a new laptop yesterday, warranty is expired


@joy_taylor wrote:

Just a follow up.

 

I called the HP number, and the lady on the phone said that since its bought through Curry's, I would have to go through them for any warranty issues, and they will honour all HP warranties as though it was bought from HP direct.

 

Called up Curry's and they will honor it.

 

Cheers,

Joy


Glad to know that they will take care of it!

 

Cheers!

ichi

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


0 Kudos
Highlighted
New member
3 2 0 0
Message 6 of 6
516
Flag Post
HP Recommended

Solved!

bought a new laptop yesterday, warranty is expired

Are you sure it is a new computer PC World/Currys/Dixons have history of passing off second hand / refurbished pc's as new.

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation