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‎07-11-2017 02:50 PM - edited ‎07-11-2017 02:54 PM

HP Recommended
Product: Pavilion 15
Operating System: Microsoft Windows 10 (64-bit)

Bought a new Pavilion yesterday from Curry's UK - July 10, 2017

Registered it and recieved email confirming it

Support assitant says my warrantrty is expired

 

Tried to go to the warranty checker to dispute it, but I  get "

HP was unable to find a match based on the information provided"

 

Country : UK

Serial Number and Product Number were copied from Support assitant and double checked with whats on the back of the laptop and box it came in

 

 

Is there an email to dispute this?

 

thank you,

EJ Taylor

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-11-2017 03:10 PM

HP Recommended

Hi joy_taylor,

 

Kindly call this number 0207 660 0596

Reference: http://www8.hp.com/uk/en/contact-hp/phone-assist.html

 

You will be given a case number and they will send you an email in order for you to send them a copy of the reciept so they could adjust the date of purchase and the warranty.

 

Regards,

ichi

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


View solution in original post

1 person found this reply helpful
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5 REPLIES 5

‎07-11-2017 03:10 PM

HP Recommended

Hi joy_taylor,

 

Kindly call this number 0207 660 0596

Reference: http://www8.hp.com/uk/en/contact-hp/phone-assist.html

 

You will be given a case number and they will send you an email in order for you to send them a copy of the reciept so they could adjust the date of purchase and the warranty.

 

Regards,

ichi

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


1 person found this reply helpful
Was this reply helpful? Yes No

‎07-12-2017 02:56 AM

HP Recommended

Thanks for that.

 

Will give them a call and followup with them.

 

Thank you

Was this reply helpful? Yes No

‎07-12-2017 03:36 AM

HP Recommended

Just a follow up.

 

I called the HP number, and the lady on the phone said that since its bought through Curry's, I would have to go through them for any warranty issues, and they will honour all HP warranties as though it was bought from HP direct.

 

Called up Curry's and they will honor it.

 

Cheers,

Joy

Was this reply helpful? Yes No

‎07-12-2017 07:13 AM

HP Recommended
@joy_taylor wrote:

Just a follow up.

 

I called the HP number, and the lady on the phone said that since its bought through Curry's, I would have to go through them for any warranty issues, and they will honour all HP warranties as though it was bought from HP direct.

 

Called up Curry's and they will honor it.

 

Cheers,

Joy

Glad to know that they will take care of it!

 

Cheers!

ichi

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


Was this reply helpful? Yes No

‎09-03-2017 11:04 AM

HP Recommended

Are you sure it is a new computer PC World/Currys/Dixons have history of passing off second hand / refurbished pc's as new.

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