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joy_taylor
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Solved!

bought a new laptop yesterday, warranty is expired

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Pavilion 15
Microsoft Windows 10 (64-bit)

Bought a new Pavilion yesterday from Curry's UK - July 10, 2017

Registered it and recieved email confirming it

Support assitant says my warrantrty is expired

 

Tried to go to the warranty checker to dispute it, but I  get "

HP was unable to find a match based on the information provided"

 

Country : UK

Serial Number and Product Number were copied from Support assitant and double checked with whats on the back of the laptop and box it came in

 

 

Is there an email to dispute this?

 

thank you,

EJ Taylor

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ichi730
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Hi joy_taylor,

 

Kindly call this number 0207 660 0596

Reference: http://www8.hp.com/uk/en/contact-hp/phone-assist.html

 

You will be given a case number and they will send you an email in order for you to send them a copy of the reciept so they could adjust the date of purchase and the warranty.

 

Regards,

ichi

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
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ichi730
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Hi joy_taylor,

 

Kindly call this number 0207 660 0596

Reference: http://www8.hp.com/uk/en/contact-hp/phone-assist.html

 

You will be given a case number and they will send you an email in order for you to send them a copy of the reciept so they could adjust the date of purchase and the warranty.

 

Regards,

ichi

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


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joy_taylor
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Thanks for that.

 

Will give them a call and followup with them.

 

Thank you

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joy_taylor
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Just a follow up.

 

I called the HP number, and the lady on the phone said that since its bought through Curry's, I would have to go through them for any warranty issues, and they will honour all HP warranties as though it was bought from HP direct.

 

Called up Curry's and they will honor it.

 

Cheers,

Joy

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ichi730
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@joy_taylor wrote:

Just a follow up.

 

I called the HP number, and the lady on the phone said that since its bought through Curry's, I would have to go through them for any warranty issues, and they will honour all HP warranties as though it was bought from HP direct.

 

Called up Curry's and they will honor it.

 

Cheers,

Joy


Glad to know that they will take care of it!

 

Cheers!

ichi

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


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geofflit
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Are you sure it is a new computer PC World/Currys/Dixons have history of passing off second hand / refurbished pc's as new.

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