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HP Chromebook x360 14 inch 14c-cc0000 (27A38AV)
Chrome OS

The left side hinge appears to have seized up and ripped itself out of the plastic lid.

 

Chromebook is only just over 2 years old. Only ever used for light domestic duties, never dropped and now it is useless.

 

Expected more from a $700 device.

 

 

3 REPLIES 3
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Hi @Cooldood,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the HP unit's serial number via private message? 

 

Need help finding your serial number? We've got you covered! Check out this handy guide: 

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

HP Recommended

Hi @Cooldood,

 

I see that the warranty for your device has expired, so unfortunately, there's not much we can do from our end. You'll need to visit an authorized service center to get it fixed.

 

You can use this link to locate the nearest HP service center: Click Here

 

Let me know if you need any further assistance!

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

HP Recommended

and how much is that likely to cost?

 

And are the replacement parts improved, or should I budget for this repair every two years or so?

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