broken hinge on two HP 360 Envy units.

[paul444666]

Does not appear to be a new problem for HP. Will HP do any support on fixing the hinges on the defective design of the HP Envy. I have two of them exact same age.  both broke with about the same level of use.  one screen is broken now, the other not yet.  bottom left side. 

Figured i'd ask if HP is considering standing behind the defect. We have a number of HP laptops over quite a few years.  Older models and different w/o problems.  I assume the answer is its out of warranty or I broke it.  Sure that's fine for a one off issue, but seeing the class action and the common thread tells me its not user driven 90% of the time.  

Anyway let me know if willing to support the product otherwise call it a lost customer of 1 to 2 laptops per year.  I realize one customer does not sink a company, but do consider it can't be done consistently.  Hopefully your corporate leadership  team understands this.  

Thanks. 

[BeemerBiker]

Some of the newer laptop can be serviced even after the warranty.  Depends on the model.

I flagged your post for a moderator to look at.  

How to contact an HP agent:
Sign in to your support page
Select the product you need help with and scroll down to support options.
Select "Contact us". You can change country and language if necessary.


It might be useful to lubricate the hinges.
This discussion is about using a toothpick to lubricate a MacBook hinge.  HP is not the only OEM. Hinges are mechanical and can stress the case if they stick.
Or just do a general search

[NonSequitur777]

@paul444666,

Welcome to our HP Community forum!

As a fellow-HP user, I am sorry to hear about the hinge issues on both of your HP Envy x360 laptops. You're right that this has been a concern for some users, and I understand your frustration.

HP typically considers hinge failures to be accidental damage, which means repairs are usually covered only if the device is still under warranty. That said, it’s worth reaching out to HP Support to check if there are any repair programs or exceptions for your specific model. Sometimes, widespread issues prompt a reassessment, though that isn't always the case.

Here’s what I would do if I were in your shoes, so to speak:

Step 1: Check Warranty Status:

Even if you believe your laptops are out of warranty, it's worth confirming:

• Visit HP Warranty Check
• Enter the serial number of your laptops to see if any coverages remain.

 

Step 2: Contact HP Support:

I would encourage you to reach out to HP Support directly:

• Official HP Support Page: https://support.hp.com
• Choose your device and select “Contact HP” to explore available options (chat, phone, or email).

 

Step 3: Present the Case Effectively:

When contacting HP, you really should:

1. Describe the issue clearly – Mention that both laptops failed in the same way under normal use.
2. Mention similar reports – If possible, reference forum discussions or class actions about the hinge problem.
3. Highlight HP brand loyalty – If you’ve purchased multiple HP laptops over the years, emphasize that.

 

Step 4: Escalate if Needed:

If HP denies support:

• Request to escalate the case. Sometimes, higher-level agents have more flexibility. You know, sometimes the squeaky wheel does get the lotion grease!
• Consider social media – Some users have had luck getting attention by posting on HP’s official Twitter/X or Facebook.

 

Step 5: Explore Repair Alternatives:

And last, but maybe not least: if HP won’t budge/cover it, third-party repair options might be more affordable than HP’s official repair service.

Kind Regards,

NonSequitur777