broken hinge

[Trish51]

I bought an HP laptop and the hinge broke. The HP warranty expired, but I bought the extended warranty from Costco and that is still valid. They told me that HP still won't fix it. I didn't do anything wrong. It has a large screen and over time it has become looser and looser and it finally cracked. How do I get it fixed? How much does it cost to get a hinge fixed?

[Dilip_18]

Hi@Trish51,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Hinge issues with the HP Notebook. It is a hardware issue on the PC. 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. HP provides repair or service options for out of warranty products as well. Hence I encourage you to contact HP support for out of warranty service options.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link https://support.hp.com/us-en/contact-hp

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

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