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‎09-22-2020 07:25 PM

HP Recommended
Product: Pavilion M6-1045dx
Operating System: Microsoft Windows 10 (64-bit)

Camera not working, not being detected

Cannot locate driver for truevisionHD camera

In device manager it indicates: Unknown USB device (devise descriptor request failed)

Cannot get camera to work with other drivers.

This was after a windows 10 upgrade. Tried all mentioned methods online and does not work.

Please help

1 REPLY 1

‎09-26-2020 09:33 AM

HP Recommended

@CleverMan704

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Did you make any changes on the settings of your PC prior to the issue?
  • When was the last time it worked fine?
  • Have you made any hardware/software changes?

While you respond to that, let's try these steps: 

  • 1. Go into Device Manager, then Imaging Devices.
  • 2. Right-click on the webcam, and select "uninstall".
  • 3. Restart the computer. This will force the webcam driver to be reinstalled.

If the issue persists continue with these steps: https://support.hp.com/in-en/document/c03430151 Webcam Troubleshooting (Windows 10, 😎

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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