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‎10-24-2019 09:04 PM - edited ‎10-24-2019 09:06 PM

HP Recommended
Product: HP 15 notebook pc
Operating System: Microsoft Windows 10 (64-bit)

after the windows update of October 2019. I am not able to access my apps when I click the windows button. Nothing shows up none of my apps, not my pictures, microsoft word, the ability to power off and on, calculator, nothing pops up. The only thing that i can do is access the the search bar and out comes a screen with 5 of my top apps that i have used. That's it.

Can someone help me fix this?

3 REPLIES 3

‎10-24-2019 10:04 PM

HP Recommended

@erickta 

 

Can you use Windows key to access menu ? Please try

 

  https://home.bt.com/tech-gadgets/computing/windows-10/has-your-windows-10-start-menu-stopped-working...

 

Regards.

BH
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‎10-25-2019 09:06 AM

HP Recommended

I still cant access it and it still does not work

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‎10-25-2019 09:38 AM

HP Recommended

Hi!, @Erickta :

Try with these step's but are for Windows 10 versión 1903 of May 2019 … https://howtofixwindows.com/fix-store-apps-missing-windows-10/

Thank you for visiting the HP Public Forum.
Have a nice day !.
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