can't stop the USB-C sleep/shutdown charge function

[Utyo]

Spectre13-ae000x360

I disabled the USB sleep/shutdown charging function in BIOS,USB-A port works,

but it doesn't work on the two USB-C (Thunderbolt3)ports at the rightside of the PC.

even I updated the latest BIOS to Ver.F.22.

What can I do the next?

[The_Fossette]

@Utyo,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check whether the issue is resolved.

1. Go to Control Panel > Power Options > Change Settings Scheme > Change Advanced Power Settings > USB Settings > and deactivate Selective Suspension;
2. Go to Control Panel > Power Options > Choose What Power Buttons Do > Activate Settings Currentlly Unavailable > scroll down to Shutdown Settings > disable Activate Fast Start.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Utyo]

thanks for your reply.but it didn't work even changed the setting you mentioned.

I think it is maybe a bug of BIOS .but i can't find a newer BIOS rightnow.

[A4Apollo]

Hi @Utyo, I am the Mr.Robot. It looks like you were interacting with @The_Fossette, but he is out of the office today, so I'll take over from here.

I appriciate your efforts for writing back to us.

As you mentioned the issue still persists after trying out the steps.

Try updating BIOS, chipset and thunderbolt controller drivers on your PC and check if it helps.

Update the BIOS using this link. Click Here

Update the chipset drivers using this link. Click Here

Lastly, try updating the thunderbolt controller driver using this link. Click Here

If you still have issues after trying out the steps. Try the steps recommended below.

Open Control Panel.
Click on Hardware and Sound.
Click on Power Options.
Under "Preferred plan," click the Change plan settings link for the plan you're currently using. (If you change the settings on the power plan that isn't active, this won't work.)
Click the Change advanced power settings link.
Expand USB settings.
Expand USB selective suspend setting.
Select Disabled from the drop-down menu.
Click Apply.
Click OK.

Let me know if this works!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Utyo]

thanks so much for your support.but it dosn't work.

i have Spectre13-v100 and Spectre13-ac ,they work properly without any other settings after dsabled USB charge in BIOS.

[A4Apollo]

@Utyo, Thanks for your prompt response and time.

I appriciate your efforts for writing back to us.

As you mentioned the issue still persists after trying out the steps.

Try performing a push button reset on your PC and check if it helps.

Refer this article to know more information about performing a push button reset. Click Here

Let me know if this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!