can't upgrade Windows 10. "HP Pavilion Notebook BIOS needs to be upgraded"

[OsirisBo]

I need help to upgrade Windows in my laptop. When I tried I receive this message "HP Pavilion Notebook - BIOS needs to be upgraded before you can upgrade to the next version of Windows" It also indicates "Uninstall this app now because it isn't compatible with Windows 10", nevertheless, I can't find the way to unistall it either.

What do I have to do? 

[zoey7886]

@OsirisBo, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Upgrading the BIOS on HP Pavilion Notebooks! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you're encountering issues upgrading your Windows OS due to a BIOS upgrade requirement, follow these steps:

Step-by-Step Guide to Update the BIOS

Identify Your BIOS Version:

• Press Windows + R to open the Run dialog.
• Type msinfo32 and press Enter.
• Look for "BIOS Version/Date" in the System Information window and note it down.

Download the Latest BIOS Update:

• Go to the HP Customer Support - Software and Driver Downloads.
• Enter your HP Pavilion Notebook model number.
• Select your operating system.
• Find the BIOS category and download the latest BIOS update available.

.

Prepare for BIOS Update:

• Ensure your laptop is connected to a reliable power source.
• Close all running applications.
• Backup important files, as BIOS updating involves risk.

Install the BIOS Update:

• Run the downloaded BIOS update file.
• Follow the on-screen instructions to install the update.
• Do not turn off your laptop during the update process.

Uninstalling Incompatible Apps

For the error related to incompatible apps:

Using Device Manager:

• Open Device Manager by pressing Windows + X and selecting Device Manager.
• Identify and uninstall any device or driver labeled with a warning symbol.

Using Control Panel:

• Open Control Panel and go to Programs and Features.
• Locate the app that is incompatible and choose Uninstall.

Using Windows Settings:

• Go to Settings > Apps.
• Find the incompatible app and click Uninstall.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,