• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎12-13-2025 04:44 PM

HP Recommended

can the cpu (AMD A9-9425 RADEON R5, 5 COMPUTE CORES 2C+3G) in my laptop 3JQ28AV (HP Notebook - 17z-ca000 CTO) be upgraded to one that will be windows 11 compatible?

Reply
1 REPLY 1

‎12-13-2025 10:05 PM

HP Recommended

The processor is an integral part of the motherboard and cannot be upgraded.

 

You can do an in-place upgrade from W10>W1, but you would have to use a workaround that bypasses the W11 hardware checks so you can do that.

 

If you are interested, watch this video which is the easiest way that I know of to do an in-place upgrade from W10>W11 on unsupported hardware:

 

How to Install Windows 11 25H2 on Unsupported PCs (New Easiest Method)

 

There is also this method which is what I used to use before I found the above link:

 

Works for 25H2 on most PC's as well.

 

Windows 11 24H2 Install on Unsupported Hardware with Rufus

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.