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- Re: certain keys on my chromebook wont work

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04-27-2020 07:19 PM
A majority of the number keys and other keys stopped working, the power on/off key doesn't work as well. I need to find a new keyboard but i don't know where. I have been looking and trying to find a new keyboard for my chrome book for a while on the hp website for a while but i haven't found one yet. I spilled a small amount of nail polish remover (acetone) on the bottom left part of my keyboard about 4-5 weeks ago and i haven't used the laptop since. I am going to take the keys off and clean them, but i think the while keyboard is messed up. i have no idea what to do and i need a bit of help and suggestions for what to do.
05-03-2020 12:06 PM
@Emily-ro1 Welcome to HP Community!
I understand that the keyboard is not working.
In that case, I would suggest you contact our phone support and check for the support option. They will help you.
Here is how you can get in touch with phone support.
1)Click on this link - www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!