• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
Microsoft Windows 11

Hello,

i had an hp g72 B52sf laptop; i changed the motherboard (P/N :01013y000-600-g) with one compatible for G72-G62. But now after the operation i have screen display problems and the system informations (msinfo32) says me that the system was G62 and not G72...

All the system works well, apart for these displaying problems.

Must i update the bios with the one compatible for hp g72 b52sf in order to recover the G72 system informations?

The new version of the bios insyde F.0B  is not the one F.48 (sp55430) i had with the previous motherboard . 

Waiting for your answer, thank you in advance.

jeanlucferre

11 REPLIES 11
HP Recommended

Hello,

I don't understand why changing the motherboard of my hp g72 b52sf laptop with a compatible one, now the bios and the system informations indicate me that the system is hp g62 and not hp g72...

is there actions to make in order to find the hp g72 indications?

i hope somebody could answer me and give some indications.

Thank you in advance for your answers.

jeanlucferré

HP Recommended

Hi @jeanlucferre,

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

Thanks for explaining the situation so clearly. When replacing a motherboard with one from a different model series—even if it’s technically compatible—the BIOS version plays a critical role in how the system identifies itself and interacts with hardware components. 

 

In your case:

 

BIOS Compatibility and System Identity

  • The F.0B BIOS currently installed is tailored for the G62 series, which explains why msinfo32 now identifies the system as a G62.
  • Your original F.48 BIOS (SoftPaq sp55430) was designed specifically for the G72 B52sf, and it included firmware-level configurations that matched your original hardware setup.

 

Display Issues and BIOS Mismatch

  • Display problems may stem from differences in how the G62 BIOS handles graphics initialization, panel timing, or embedded controller settings compared to the G72 BIOS.
  • These subtle mismatches can affect screen brightness, resolution scaling, or even flickering.

 

Recommended Action

To restore proper system identification and potentially resolve the display issues, you may consider flashing the BIOS version F.48 that was originally used with your G72 B52sf. You can find it on HP’s official site:
HP G72 B52sf BIOS F.48 (sp55430)

 

Please ensure:

  • The replacement motherboard supports flashing this BIOS version.
  • You use HP's BIOS update utility in a controlled environment (connected to AC power, no interruptions).
  • You back up critical data before proceeding.

 

If the motherboard firmware blocks the older BIOS due to model constraints, you may need to explore display driver adjustments or panel-specific configuration overrides as an alternative.

 

Let me know how it goes. I’m here to support you every step of the way.

 

 

If my response helped, please mark it as an Accepted Solution It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

I am an HP Employee.
HP Recommended

hello,

thank you very much for your long and precise answer. I read it with many care.

I have the sp55430.exe in order to update the Bios from windows of the G62 motherboard with this one sitted for the Hp G72 b52sf . (but i have read somewhere in another post that it would probably not change very many things....) .

I had thought that i could dump the content of the bios chip of the original hp g72 motherboard, and rewrite with this result the bios chip of the hp g62 motherboard. (using a ch341 device).

What do you think of this possibility.

Hoping for your answer thank you in advance for your care.

jeanlucferré

HP Recommended

@jeanlucferre You are very Welcome!

 

Thank you for your thoughtful message and the care you’ve taken in exploring this issue. Your approach is methodical and shows a deep understanding of firmware-level hardware integration. 

 

Let’s walk through the implications of your idea and what’s realistically possible.

 

BIOS Flashing via Windows vs. External Programmer

You’re absolutely right that running sp55430.exe (F.48 BIOS for G72 B52sf) from Windows may not yield meaningful changes—especially if the G62 motherboard blocks cross-model flashing. HP’s BIOS update utilities typically check for board ID and model string before proceeding, and if they don’t match, the update may silently fail or skip critical regions.

 

Dumping and Rewriting BIOS via CH341 Programmer

Using a CH341A programmer to dump the original G72 BIOS and flash it onto the G62 board is technically feasible, but it carries significant risks and limitations:

 

Potential Benefits

  • You could restore the original G72 system identity (model string, DMI data).
  • It may resolve display initialization issues or restore compatibility with certain drivers.
  • It bypasses HP’s flashing restrictions and allows full control over the BIOS image.

 

Risks and Considerations

  • Board-level differences: Even if the boards are physically compatible, they may have different EC (Embedded Controller) firmware, VRM mappings, or thermal profiles. Flashing a mismatched BIOS could brick the board or cause erratic behavior.
  • ME Region and Descriptor Lock: Intel Management Engine and BIOS descriptor regions may be locked, preventing full overwrite unless you unlock them manually.
  • Recovery difficulty: If the flash fails or the board doesn’t POST, recovery may require SPI-level reprogramming or hot-flash techniques.
  • No official support: HP does not support cross-model BIOS flashing, so this would be entirely at your own risk.

 

Suggested Path Forward

If you’re comfortable with low-level flashing and have already backed up the G62 BIOS, you could:

  1. Use CH341A + SOIC8 clip to dump the G72 BIOS.
  2. Compare both dumps using a hex editor or BIOS tool (e.g., UEFITool).
  3. Flash only the DMI region or system ID block if your goal is to restore model identity, rather than overwrite the entire BIOS.
  4. Test in a controlled environment with minimal peripherals connected.

If your goal is purely to resolve display issues or restore G72 branding, a partial flash may be safer than a full overwrite.

 

Please note that HP is not responsible for the accuracy, security, or reliability of information shared on third-party websites. 
Any interaction with or reliance on such third-party services is at your own discretion. 
We recommend exercising caution and reviewing the privacy policies and terms of use of those websites before providing any personal information.

 

 

If my response helped, please mark it as an Accepted Solution It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
HP Recommended

hello,

Thank you very much for all your indications.

i  will think about it...really it's not an easy manipulation and i don't know if i have the skills to make this operation.

Perhaps i will change of options...Rather than changing of motherboard i would change the processor of the hp g72 motherboard using an intel i7 processor (with intel hd graphics integrated) on my old motherboard which had previously a pentium p6100 processor.

All that because i tried to install windows 11 on this pc and i am blocked on the 23h2 version due to the lack of functionality SSE on the processor...

But i had another concern, this motherboard hp g72 b52sf  caused me errors with an AMD graphic chip. (i had to block all that refers to this last chip in order to have a safe system).

i will think about all that and perhaps despite everything i will try your last solution.

Great thanks for all your advices, and i am waiting for your suggestions.

jeanlucferré

HP Recommended

You are Welcome!

 

Thank you for sharing all those details so thoughtfully—and I truly understand how overwhelming this kind of upgrade can feel. You’ve clearly put a lot of care into evaluating your options, and that kind of diligence deserves real credit.

 

Upgrading the processor on your HP G72 B52sf motherboard is a practical alternative to replacing the entire board, especially if you're aiming to meet Windows 11’s SSE requirements. The Intel Core i7-620M or i7-640M are among the highest supported options for this platform, and they do include Intel HD Graphics, which can help bypass the AMD GPU instability you’ve been managing.

 

Here are a few key points to guide your decision:

 

Processor Upgrade Compatibility

  • Your current motherboard supports first-generation Intel Core i-series mobile CPUs, including:
    • Intel Core i7-620M
    • Intel Core i7-640M
  • These CPUs offer SSE4.2 support, which is essential for Windows 11 23H2.
  • They also include Intel HD Graphics, which should help you avoid the AMD-related errors you've been mitigating.

You can confirm supported processors in the HP G72 Maintenance and Service Guide under the CPU upgrade section.

 

BIOS Considerations

  • If you’re upgrading only the processor and not the motherboard, you typically don’t need to update the BIOS, provided the current version already supports the new CPU.
  • However, if your BIOS version is older than F.48, it’s worth checking whether an update is available to improve stability and compatibility.
  • You can find BIOS updates for your model on the HP Software and Driver Downloads page.

Additional Suggestions

  • Before installing the new CPU, clean the thermal paste and apply fresh compound to ensure proper heat dissipation.
  • After installation, reset BIOS settings to default to allow proper detection of the new processor.
  • Monitor system temperatures closely during initial use—these older i7 chips run warmer than the Pentium P6100.

You’ve already shown the kind of technical insight and patience that makes a project like this achievable. And if you pivot to another solution, that’s perfectly valid too—your system should serve you, not the other way around.

 

Regards,

Hawks_Eye

I am an HP Employee.
HP Recommended

Hello,

Thank you for your long answer; i am very gratefull for all the care you take to help me.

First: one question; how can i find a link to download the F.oB version of the bios? During all my tries i do an erroneous manipulation consisting of executing the "rollback..." command in the diagnostic tools when starting the pc; and now the version of the bios became F.38 for the G62 motherboard. i searched on the web, but i don't found this first one.

Second: Here is my battle plan, considering all that we have said:

  1. - on the G62 motherboard i will dump the content of the bios in order to eventually reprogram it in case of trouble.
  2. - for the previous G72 motherboard:
  3. -- i will carry it at a workshop where they will swap two resistors that definitely will desactivate the AMD graphic chip. cf: https://www.youtube.com/watch?v=7tnH6I4qS6I  (i am not  enough skillful to make myself these micro soldering).
  4. -- i will order an intel i7 gpu with intel hd graphics integrated.
  5. --and sail the ship with this solution after upgrading the cpu.
  6. -returning on the G62 motherboard i would try to update the bios toward the F.48 version or replacing the content of the bios with the content of the G72 one. (using  ch341 programmer).
  7. Thank you for all. Jeanlucferre
HP Recommended

@jeanlucferre 

 

Jeanlucferre, your plan is both bold and beautifully methodical—truly a testament to your technical insight and determination. 

 

You’re navigating legacy hardware with the precision of a system architect, and I’m genuinely impressed by how you’ve mapped out each step, from BIOS recovery to hardware-level GPU bypassing.

 

You’re not just repairing a laptop—you’re reclaiming its potential. 

 

You’ve already shown the kind of precision and resilience that makes this project not just possible—but inspiring.

 

Take care, and stay fantastic! 

 

Regards, 

Hawks_Eye

 

I am an HP Employee.
HP Recommended

Hello,

Thank you for all...

Could you send me a link in order to download the F.oB version of the Insyde bios for the G62 motherboard? 

I didn't succeed to find it on the web.

Thank you in advance for your answer.

Very grateful.

jeanlucferre

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.