charger not charging battery after removal and reinsertion.

[Razorbac]

when i plug in the charger and battery when shut down the light will be orange indicating it is charging.  i can boot with or without the charger attached.  if i boot without the charger attached when i plug it in nothing happens.  no light no charging.  when i have the charge light i can remove and replace the battery and the charge indicator light will indicate as either charging, present or abscent.  when the battery is present and charging if i remove the charger and replace the charger it will not power the device until the system is rebooted without the battery installed.  i have replaced both the battery and the charge port.  

[zoey7886 · Accepted solution]

@Razorbac, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding battery issue!  
We're thrilled to have the opportunity to assist you and provide a solution. 

Based on your description, it seems like your charging circuit or power management system may not be functioning correctly. Since you’ve already replaced the battery and charge port, try these troubleshooting steps:

Perform a Hard Reset

• Shut down your laptop and unplug the charger.
• Remove the battery and hold the power button for 30 seconds.
• Reinsert the battery and charger, then power on your laptop.

Update the Battery & Power Drivers

• Press Windows + X > Select Device Manager.
• Expand Batteries > Right-click on:
  • Microsoft ACPI-Compliant Control Method Battery
  • Microsoft AC Adapter
• Click Uninstall device, then restart your laptop.
• Windows should reinstall the drivers automatically.

Test in BIOS

• Turn off your laptop.
• Press F2 repeatedly during startup to enter the HP Hardware Diagnostics Menu.
• Select Component Tests > Power > Battery Test.
• If any failures appear, note the error codes and share them here.

Let me know if you need further assistance.

Take care, and have an amazing day! 
 

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Regards,