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HP Recommended
HP Pavilion Gaming Laptop - 16-a0032dx
Microsoft Windows 10 (64-bit)

 I have had it for about a year and half, but just started using it in  from day one it has ran loud and hot.  I noticed when I had the charger plugged in, the fans ran louder and it became hotter.  Today, the computer/charger started smoking and then caught on fire.  I immediately unplugged it and pulled the cord from the laptop and put out the fire.  Luckily I was home, or this could have caused a lot more damage.  I have an extra charging cord, so I plugged that in after the pc cooled down to see if it had melted the charging port or not, and unfortunately, I can no longer charge my laptop.  I have read a few other posts where others have had the same issue.  Is there any way to resolve this issue with the charging port or am I out of luck and require a new laptop. I've had problem after problem with HP laptops, so not sure I will stick with them, especially after this!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

About the only thing you can do yourself is replace the charging port. It's little more than the DC jack and some wires that plug into the motherboard. Relatively cheap and fairly easy to replace. Chances are at best 50-50 for a repair, if your charger committed suicide, it may have sent a surge to the mainboard. The current required to poof the port itself is more than it would take to poof something on the charging circuit on the motherboard.

 

If you want to give it a go, your Service Guide is here- http://h10032.www1.hp.com/ctg/Manual/c06646125.pdf  On page 16 there are 2 ports listed, depending on 135W or 200W version of your model laptop. 

 

If you are handy with a multimeter, you can probe the wires on the charging port before ordering one.

 

Edit- If you go for it, while the cover is off, pull the heat sink and fans and redo the thermal paste and clean or dust everything. I do that to every laptop I have had, as soon as I open it up to add ram or new ssd. I just trust a good thermal paste more than the pads or whatever the factory uses.

Volunteering here is my therapy
17-cp0097er
HP Envy 27-b014

View solution in original post

1 REPLY 1
HP Recommended

About the only thing you can do yourself is replace the charging port. It's little more than the DC jack and some wires that plug into the motherboard. Relatively cheap and fairly easy to replace. Chances are at best 50-50 for a repair, if your charger committed suicide, it may have sent a surge to the mainboard. The current required to poof the port itself is more than it would take to poof something on the charging circuit on the motherboard.

 

If you want to give it a go, your Service Guide is here- http://h10032.www1.hp.com/ctg/Manual/c06646125.pdf  On page 16 there are 2 ports listed, depending on 135W or 200W version of your model laptop. 

 

If you are handy with a multimeter, you can probe the wires on the charging port before ordering one.

 

Edit- If you go for it, while the cover is off, pull the heat sink and fans and redo the thermal paste and clean or dust everything. I do that to every laptop I have had, as soon as I open it up to add ram or new ssd. I just trust a good thermal paste more than the pads or whatever the factory uses.

Volunteering here is my therapy
17-cp0097er
HP Envy 27-b014
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