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‎12-23-2018 10:34 PM

HP Recommended
Product: hp x360 13-ap0609nz
Operating System: Microsoft Windows 10 (64-bit)

hi i have a question about the charging time of that laptop, they said i have supercharge for the first 50% of the battery (30minuts) but to have the full charge (with the computer off and 65w charger) i need to wait for at least 5 hours, that is normall? or is a problemof my laptop? (and the porcentage and time to full charge are wrong, for example, said 10 minutes to full charge and can be 1 hour additional)

i have the hp x360-ap609nz

no additional programs install

6 REPLIES 6

‎12-24-2018 12:33 AM

HP Recommended

Doesn't sound normal. The Spectre I am using charges fully in a little over an hour. Of course I don't discharge it fully very often. Actually,I rarely use it on battery but when I do it recharges pretty fast.

Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and look for component tests. Test the battery and the charger.

 

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‎12-24-2018 12:43 AM

HP Recommended

Thanks for your answer,yes I did it yesterday, the F2 key, I did the test battery and said all is ok no problem find battery in good health.

Best regards

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‎12-24-2018 12:56 AM - edited ‎12-24-2018 12:57 AM

HP Recommended

Did you also test the charger/power adapter?

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‎12-24-2018 01:15 AM

HP Recommended

thanks for your answer, i just didi it (after your message) and said ok.

 

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‎12-24-2018 01:33 AM

HP Recommended

5 hours to charge is excessive in my opinion. I would contact Spectre support. You have HP Support Assistant installed. Open it and look for Support tab at top. That should  give you direct phone or chat.

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‎12-26-2018 03:12 AM

HP Recommended

Thanks I will do it.

Best regards.

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