chronic HP problems

[bertanaslan]

Hello HP Support Team,

I am contacting you regarding an ongoing issue with my HP laptop, model 16‑s0003nt. I would like to emphasize that I am generally satisfied with the device’s performance and this message is written with the intention of finding a constructive and permanent solution.

I have thoroughly reviewed user feedback, community discussions, and online reports related to this model. Based on this research, I am fully aware that the intermittent black screen issue caused by the Hall Effect Sensor (lid detection system) is a well‑known and chronic problem among users, and that there is currently no clearly defined permanent solution publicly available.

The issue occurs independently of software, drivers, operating system settings, or user behavior. Therefore, I am seeking a long-term resolution in the form of either:

• a replacement device that does not have this chronic sensor issue, or

• a full refund.

Please note that the warranty period has expired; however, as this appears to be a manufacturing-related hardware defect, I request HP’s support in providing a solution that ensures this problem will not occur again.

Should I not receive a satisfactory response or resolution, I will proceed with all available legal consumer rights and will continue pursuing this matter until a fair outcome is reached.

Thank you for your time and attention.

Kind regards,

Bertan Aslan

[NonSequitur777]

@bertanaslan,

Welcome to our HP Community forum!

@zoey7886 or @Garp_senchau, you dealt with the issues surrounding the HP 16-s0000 series before.

Kind Regards,

NonSequitur777

[bertanaslan]

When do you plan to find a solution to the problem I'm experiencing?

[NonSequitur777]

@Riddle_Decipher,

It appears that the HP employees I tagged are retired -can you assist the OP in any way?

Kind Regards,

NonSequitur777

[Animatryx]

Welcome to the HP Support Community!  @bertanaslan 

 Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards, 

[bertanaslan]

I didn't understand anything you said. Should I send you a message, or will you send me a private message? 

@Animatryx