code 39 dvd system driver corrupt or missing

[swobby]

My CD Rom is not operating. I receive a code 39 that the driver is either corrupt or missing. How do I fix this issue? My computer is out of warranty. My laptop is the HP g72t wj744av. I do not know when this occured. I just did started it up yesterday and it ran some updates from windows for the operating system, for office 2007 and a few others. I uninstalled the dvd and reinstalled it with the same problem still there. Is there a fix for this other then going in deep and redoing the computer from scratch?

Thank you,

Swobby

[DavidPK · Accepted solution]

Hi,

First, try the automated fixit from Microsoft on the link below.

Windows 7

Vista

Check if the drive is now working.

If it's still not working, click the Start Menu, open All Programs, open Accessories, right click the Command Prompt and select 'Run as Administrator'.  In to the prompt type the following command and hit enter.

sfc /scannow                 ( note that there is a space between sfc and the / )

Let the process complete, then type exit and hit enter. 

Restart the notebook.

When windows has fully reloaded, click the Start Menu, open the Control Panel and click on Device Manager.  Next click to open DVD/CD-ROM Drives.  Right click the drive and select uninstall.  Do not delete drivers if asked.  When the device has uninstalled click on the 'Scan for Hardware Changes' icon ( usually just below Help on the toolbar ).  Let windows reinstall the drive and see if it now works.

Regards,

DP-K

[swobby]

Thank you very much for your reply. I did exactly what you suggested and the fix it worked just fine. Have a good dlay.

Swobby

[DavidPK]

Hi,

You're welcome, glad it helped

All the best,

DP-K

[mohamithran]

I AM HAVING HP 15-r261TU. I HAVE INSTALLED WINDOWS 8.1. I AM  GETTING THE CODE 39 IN HPDVD-RWGUB0N DRIVE. PLS HELP ME TO SOLVE THIS PROBLEM