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‎02-22-2022 07:00 AM - last edited on ‎02-22-2022 09:53 AM by Retired

HP Recommended
Product: HP Notebook - 15-da0003ns
Operating System: Microsoft Windows 10 (64-bit)

Hello.
I have a problem with the computer, when I put the charger inside the computer, a red light turns on and it starts charging..
Then this stops after a few minutes and a white light ignites as if charging is complete. A few minutes remain, and then the red lights return to complete charging..
This pause causes the computer to charge slowly.
Is there a solution to this?

 

My DeviceHP Notebook - 15-da0003ns

Category:
1 REPLY 1

‎02-22-2022 08:10 AM - edited ‎02-22-2022 08:10 AM

HP Recommended

Replaced battery?

 

Ever done a battery calibration? https://support.hp.com/us-en/document/ish_2268927-1713329-16

 

Please run the battery report and post  the summery
you run the battery report by bringing up the administrator command windows "cmd" and running powercfg/batteryreport as shown below

After entering that explorer line you should see something like the following. (You will have to click on it as it is long)
https://stateson.net/docs/SP4_battery-report.html
You can use the WindowsKey + shift + S to copy and past a small image.

Look through the report for anything unusual.  The battery should be HP branded and the plots should show discharging to a low value and then charging to higher value.  ie: Not stuck at one level all the time.

 

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