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‎08-26-2019 09:18 AM

HP Recommended
Product: Pavilion Gaming Laptop

I have a complicated problem: the cooling fan in my laptop needs to be replaced. I had a chat with the support system and the reset and update didnt work, so it needs to be replaced by a professional. But, I live in the Netherlands and i will be studying abroad in Limerick by next week. There is no time to get it replaced in the netherlands, so my laptop needs to be fixed in Ireland. I cannot call or chat with anyone from the helpdesk in Ireland, and i don't know who to contact to ask if it is possible to get my laptop fixed in Ireland. Can anyone help me with this? And i am still using my laptop now, it doesnt get really hot but the fan makes a lot of noise. Is it dangerous to keep using my laptop? 

1 REPLY 1

‎08-28-2019 11:39 AM

HP Recommended

@josephine2000

Thank you for posting on the HP Support Community.

 

This sounds like hardware related issue with the computer as it's not powering on. 

I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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