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- counterfeit battery from authorized HP part reseller?

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07-01-2021 05:18 PM
I ordered a replacement battery from an HP Authorized Parts Reseller (ITPAS) because it was no longer available from the HP parts store. I believe the authorized reseller has sent me a counterfeit battery as it does not have any of the labeling or packaging as indicated on this page: https://support.hp.com/in-en/document/ish_1997174-1380137-16
Where there should be an HP logo, someone has placed a black sticker. I paid about 4x as much as I would have for a generic battery because I wanted to make sure I was getting an authentic battery. Was I ripped off? If so, how can HP allow this company to be an authorized HP parts reseller?
The first photo below is the original battery that I took out of the laptop. The following photos are of the new battery and the packaging it arrived in. Any advice would be appreciated
07-02-2021 09:20 AM
We here have no control over anything sold to you by HP resellers. Your only recourse at this point is to return the battery, demand a full refund, and buy from someone else.
I am a volunteer and I do not work for, nor represent, HP
07-02-2021 02:25 PM
Its actually the opposite of counterfeit; its a battery originally made as an HP battery but somehow the seller lost the right to sell it as HP under HP's trademark or otherwise marked as genuine.Might be too old; the seller may have had the contract with HP expire, whatever. Its likely a useable battery apart from possibly having sat on the shelf too long but if you paid for a genuine HP product you did not get what you paid for.