cpu i7 6700hq throttle to 800mhz due to 80-90celsius

[cibernaio]

Hi,

i have uninstalled graphic drivers (by nvidia guru3d full uninstaller in win safe mode), reinstalled by hp assitant the latest.. idem for Intel etc(your hp link drivers was result not the latest respect hp assistant )

but after new test same situation, below in attach the graphic. When game is active, every 10 sec, there is thermal throttling @800mhz(green) and in red also power limit throttling 😞

I hope no solution 😞

thanks,

M

[A4Apollo]

@cibernaio, 

Thanks for sharing the details, as you mentioned even after updating the drivers the issue still persists.

Have you changed the NVIDIA control panel settings to high performance?

Looking at the picture it looks like the game is running on intel GPU. 

Please change the settings in NVIDIA control panel and run game using NVIDIA GPU.

Refer this article to know how to change the settings to run the game in high performance mode.

If the issue still persists after changing the settings it could be a hardware issue, please contact HP support for service options.

Link to contact HP.

I'll watch your reply!

Take Care! 🙂

[cibernaio]

Hi robot,

right, i have forgot to set the nvidia gpu...  i have done now..

I had hoped that but nothing has changed,

i attach below the test screens, top right I put gpu-z as a testimony that is used nvidia. As a result I have an infinite number of termal power limit and throttle 😞

If you have no other solution and it is a notebook hw issue,

please help me because the link that you give me is what i have used that has forwarded me here as the only solution..

😞

thanks a lot,

M

[A4Apollo]

@cibernaio, Thanks for your response and time.

As you mentioned even after trying out the steps the issue still persists.

I certainly think it is a hardware issue you can contact HP and get the PC serviced.

Please provide the country you reaching out us from, so I can get you the contact details.

Hope to hear from you soon! 🙂 

[cibernaio]

Hi rob,
Italy country. Notebook ab016nl in warranty.

Thanks for all,

M

[Jeet_singh · Accepted solution]

Hi @cibernaio,

Thank you for replying,

As I understand you are from Italy, I would go ahead and provide you the contact information, I will send you a private message with the phone# for you to contact  HP phone support.  Please keep checking your private messages on HP forums.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.   Please reach out for any issues and I'll be there to assist you. 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

Take care now and have a splendid week ahead.

[cibernaio]

Hi,

i have called the hp support number... and... no comment..

has response bosniac support, not italy.

A woman has explained to me that has nothing to do with your support above this forum.

After explained the thermal power/limit throttle issue of  notebook, as solution the woman has asked to me to try connect the notebook an external monitor, but we are crazy?

And as final solution of issue she has say me that if there is performance issue on a game, to contact the game customer because of it's their problem.

I have no words for this assistance..

[Dvortex]

Hello, @cibernaio

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

[cibernaio]

Hi,
Thanks a lot for support.

Bye,

M