cracked case over hinge

[jam1941]

HP touch screen notebook model 15-bs013dx has top case that is cracked and coming apart over the left hinge.  It is less than 2 years old, but of course the warranty is expired.  It has always been "stiff" opening and closing which put too much stress on the hinges.  I have noticed in previous threads that many other people have had the same problem and that HP has been cooperative in repairing this, since it seems to be a manufacturing defect.  Hoping that they will see this and take care of mine also.

[KrazyToad]

@jam1941

I have gone through your Post and would like to assist

Since this is a Hardware issue, I suggest you contact HP Support for Service Options

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[jam1941]

Thank you for the reply, but the link circled me back to the support page I had already used.  I really need to know how to get HP to repair this.  I took it to the local repair center and they just said the best solution would be to buy a used notebook and move my hard drive into it.  That's not something I am comfortable with doing.  If I have to buy a different computer, I will buy a new one and not another HP after having this problem, although I have been very satisfied with it otherwise.

[KrazyToad]

@jam1941

I have sent you a private message with the direct number for HP Support

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope
 

Thank you

[jam1941]

I called the number you sent me.  Never got to speak to a real person because there was going to be a $59.95 charge to answer a "tech question". I do not have a tech question, my issue is a broken hinge and case.  There were no other options given on the recorded menu.  Can you please have someone reach out to me by email to get this repaired?