cracked laptop case in three different places

[rumisonqo]

The cover to my laptop that I purchased in Sept 2017 is now cracked in 3 places.  To me, that means the case is of very poor quality.  I use the computer at home mostly, I take it to the coffee shop in a backpack designed for laptops with not much else in the backpack.  I don't think it has had beyond light wear and tear and it is already cracked in three places both top and bottom and it is less than 2 years old.  I am a freelance writer and researcher so I have to have a reliable machine. I am not happy that my computer is 18 months old and now it needs replacing.  I can't even take purchasing the computer off my taxes as a business expense because the IRS expects computers to last more than 1 year and that a new computer every year is not justifiable.  cracked underneath as screw close to frontcracked badly back of screen (this is most recent)cracked underneath near media cable port (this is the first crack to appear)

[Cheron-Z]

@rumisonqo

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Support Community's private message capability works, you can learn about that here.

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[rumisonqo]

Someone contacted me but I was told to take it to an authorized service center.  But it is no longer under warranty and only 18 months old.  I am an academic researcher and university course instructor and I have had many, many laptops in my lifetime. This is my first HP.  Never has a laptop cracked on me before, let alone in 3 places: 1 on the top and two on the bottom.  What is a repair center going to be able to do about a broken case in three places?  Patch it up with fiberglass like a pool?   I guess I will have to write the IRS with a justification that I need to deduct another full cost computer because HP does not make laptops that last for more than 18 months.  I am going to file a consumer complaint too because it is not fair to purposefully make products like they are junk that doesn't last.  I will not be buying your brand again.  I have lenovos, think pads, toshibas and dells that all have their cases intact, never a crack, after many years of use.