cracked screen glitching

[Louisiana92]

Hi everyone I need help with an issue I am having. So I have a HP Envy x360-m6-ag103dx laptop. It is a touchscreen 360 computer. One day I had a very hard time trying to closed my computer. I didn't see the problem until I looked down by that time it was too late. the right hinge was messing up which in return cracked a small piece of the computer because I tried to closed it without realizing , the issue. At this point I have a messed up right hinge, a cracked screen at the bottom right hand side and now the computer screen starts going haywire on me. It starts clicking on stuff without me touching the screen at all than it will stop for a little bit than go back to going haywire. I figured if I didn't touch the screen it should be fine. Well I somewhat fixed the right hinge to level out with the left hinge to get it to closed all the way. I bent the computer back and forth until it fixed itself. I closed my computer a week later the small crack is now a big long crack due to my kids accidentally sitting on the computer now ever since than the computer has been going haywire like crazy. I have taken really good care of my computer thru the years. I got it back in 2017 as a birthday present from my husband. So you can imagine how devastated I was that this has happened. So I guess what I'm asking is does anyone know who I can send it to, to get fixed. My computer is not warranty covered anymore so I'm aware I will be paying out of pocket. I just need someone to tell me who to talk to about shipping it off to be fixed. I am located overseas Germany right now with the Army and need to know how much it will cost to repair, who can repair it, and how long it might take. Thank you.

[Huffer]

Yes it can be fixed. You really want to also fix the hinges or this can happen again. They need replacement. In addition you need to fix the screen issue. How to do that takes some diagnostics. If only the glass is cracked the part is less expensive. But the easiest way to fix it is to just do a hinges up screen replacement. The parts are going to cost somewhere between $150-350 and I have no idea what labor will cost in Germany. It's something we could walk you through if you are willing to try to do the repairs for yourself. Post back with a reaction. I am also going to try to escalate to HP to see if free or very reduced cost service might be available as a good will gesture. Not sure if you are a serviceperson or a service spouse but in either event thanks for your service. 

[rick-s]

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