• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP ENVY 17.3 inch Laptop PC 17-cr0000 (538A1AV)
Microsoft Windows 11

i broke my screen so i need a replacement how do i book it in. 

5 REPLIES 5
HP Recommended

Let us know the serial number of your laptop, please, and we will identify the screen that you need.

HP Recommended

HI My serial number is CND313138G

HP Recommended

**bleep**! It is a touchscreen assembly - model-specific, and hard to find. HP part number is M93580-AA1. You can search for it on ebay, aliexpress, etc.

HP Recommended

thank you for that i will se if i can find a replacement screen.

 

The hinge on the screen is broken so i will also need a screen lid do you have the part number for that as well please.

 

HP Recommended

You don't need it for the lid/hinges. There may be different part numbers for different colors. Just look for "hp 17-cr lid".

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.