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drewgar_7
Level 2
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crtl keys doesn't work on laptop keyboard

HP Recommended
hp envy m6 aq105dx
Microsoft Windows 10 (64-bit)

Hi there,  Ctrl's keys doesn't. All other keys does. It just happened from one day to another. I have been looking for help but nothing worked. Thanks for you help. I have an hp error code. It's 9U6FJ2-8AAAJG-GXGK6K-G5N103 from UEFI component test.

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WAWood
Level 16
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@drewgar_7 

Thanks for the error code -- but all our code tool tells us is something you already know --a key has failed -- it does not tell us which key(s).

 

If you are experienced at laptop repairs, you can often replace a keyboard for $25 for a new one and a half-hours work. I have done this on older HP laptops.

But, if you're NOT, there is a serious risk of breaking fragile connectors and cables doing this -- so I do not recommend it.

Instead, I would recommend you hunting down a local laptop repair place to have THEM replace the keyboard. Sometimes, on some models, you have to replace the entire top surface of the laptop, not just the keyboard. So you should get an estimate of what is involved before you have the work done.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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