ctrl key not working properly

[riggy69]

Hi,

I have an HP Pavilion 17-e031sa Notebook PC purchased only 2-weeks ago and running Windows 8.  The ctrl key is not working as it should.  I would typically use it together with the left mouse key to highlight non-consecutive items for copying, but it will not work for this function.  It doesn't seem to be the key itself as it does work in the alt/ctrl/del combination.  I have tried uninstalling the keyboard driver and rebooting, but without success.  Any help would be appreciated.

[riggy69]

Can anyone help on this one please?

[BHK6]

Hi riggy69,

That is an odd issue with the ctrl key. Is it both ctrl keys that are causing the problem or just the one? Below is a link to a list of hotkeys, please open up “General Keyboard Shortcuts” and try a few of those ctrl hot keys and let me know if those work or not.

http://windows.microsoft.com/en-CA/windows-8/keyboard-shortcuts

Thank you,

[riggy69]

Hi,

Thanks for the reply.  Yes, it is both ctrl keys that are not working as expected.  I have tried from the list of hot-keys as you suggested, but none of them perform the function I described - i.e. being able to highlight non-consecutive items by use of mouse left-click while holding down ctrl.  

Any further suggestions?

Thanks again

[BHK6 · Accepted solution]

Hi riggy69,

Sorry for the confusion, I knew those hotkeys wouldn't do the function you were looking for. I wanted to know if those shortcuts worked using the Ctrl key. This way we can see if it that particular function is working or all the ctrl key shortcuts are working. Did any hotkeys do what they were supposed to do? For example, does Ctrl+X cut the selected text or does Ctrl-Esc open the start menu?

Trying to see if there is something wrong with the key itself or is someone is wrong with that particular function you are trying.

Thank you,

[riggy69]

Hi BHK6,

Firstly I can confirm that the other hotkey functions involving the ctrl key are wotking properly.

But better than that, the problem now seems to have resolved itself!  I'm not quite sure what has fixed it, but in one of your page links I noticed the suggestion to depress the shift key 5-times to acivate some key settings, so I think this may have been the answer to the problem.

Thanks again for all your help.

[Genius1009]

hello, i also have some issue with 'ctrl key'. it is both keys. can you help me? i still have manufactory warranty. can u help me?

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue. 
To be more helpful with your post, you can add key information if you desire: 
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