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‎04-01-2025 02:21 PM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 IDS Base Model

I have HP Victus Laptop 16z-e000 ProdID 2V8Y9AV that will not complete reset of Windows 11 Pro
System was randomly freezing, or shutting down, or rebooting.  Have been unsuccessful in resetting operating system.
Freezes or reboots. 
The only software that has had intermittent success in booting is Hiren's boot USB. Was able to run HWInfo without error.
No other USB or Cloud install for Windows, Ubuntu, or Debian systems will install and provide stable system.

Searching for motherboard M54834-601 at a sane price as last resort.

2 REPLIES 2

‎04-02-2025 08:46 AM

HP Recommended

Are you able to use a standalone version of the HP PC Hardware Diagnostics utility and boot to it in a firmware environment?

https://support.hp.com/us-en/help/hp-pc-hardware-diagnostics

 

Your laptop's issue could be bad memory, faulty SSD or a component on the system board.

 

Searching for motherboard M54834-601 at a sane price as last resort"

 

I suggest using eBay or a Google search.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



1 person found this reply helpful
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‎04-02-2025 12:38 PM

HP Recommended

Thank you for your suggestion. I have run the  HP PC Hardware Diagnostics utility  as you suggested. I ran it again upon receiving you message. All tests were successful. I have not pushed the system to the level of stress as yet.
I will next run Hiren's Boot CD pe since it has a number of diagnostic utilities. I ran it earlier but only the HWInfo application.

I am a regular customer on ebay. The prices I have seen so far are very nearly the same price as the entire system cost when i purchased it originally.
Again, I appreciate you time in responding.

 

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