defective laptop

[brijes24]

Hello HP Community and Support,

I'm really disappointed and frustrated with my defective laptop i got from company

• My case was created on 27th December 2025.

• For the first few days, I contacted customer service repeatedly via chat and call, but every agent gave the same “wait 24–48 hours” reply, or some technical excuse.

• After 7 days i got that defective laptop replaced.

• The replaced laptop i got was also found defective.

• I have submitted all images, videos, and documents requested at every step. I have spoken to more than 150 agents till today. Still, the only reply is "wait."

• I have mailed to the head and other higher authority.
• i have been told to wait for 24 hours for the solution in email by the customer relationship manager but after 4 days i didnt get any solution even they dont care to reply their customers other than a single reply "we will update u soon" but that "SOON" didnt came till now.
• I requested call back 3 days before. They just told me that u will get in 24 hours today after 72 hours I still didnt received any call back or any update

• I never expected this kind of experience from HP. Because of this long delay i have broke emotionally and mentally as i have collected every penny and purchased the laptop.

• I think now hp is doing like that "Provide defective laptops to their customers frequently in place of defective laptops they provide more defective laptops and then if customers complain in hp then they dont care". I think it has been policy of hp that "Take Money and provide defective laptops"

I want senior authority of HP to interfere in this matter either they are unaware of this system which is being tolerated by customers or it will be hp policy to do like this.

I need serious interference of authority into this and my problem be solved immediately by them as i am suffering with this since 27th December.

[Deep_World]

Hi @brijes24,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused, I truly understand how upsetting and exhausting this experience has been for you, especially after investing so much into your laptop purchase and then facing repeated delays and defective replacements. I’m very sorry you’ve had to go through this, and I appreciate the effort you’ve already made in providing documents, images, and videos to support your case.

Could you please confirm the exact model of your HP laptop ? 

And also If you have an active case id could you please share the details on the private message using the link below. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

Deep_World