disk drive not showing

[denji1]

hi my product serial number is [personal info removed]. I had a HDD of 1TB and a SDD of 256GB . but after a recent update only c drive is showing . I tried every possible way to bring back the drives but was unsuccessful. My disk D and E aren't showing up ....pls help

[ub6424]

Hello @denji1 

Sorry to hear that you are having problems ... I would like to help you.

I guess that your system partition (Windows drive C ) is located on disk SDD 256GB.

1TB HDD has 2 partitions ( D and E ), right ?

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform < ALL > tests

--->>> Focus on Component tests (drive / hdd) <<<---

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

Kind regards

[denji1]

I did every possible test regarding HDD/SDD and was passed in every test . No error occured . But still nothing except windows drive C is showing . i am sharing the screenshot of disk management . Pls see through it 

[ub6424]

Hello @denji1 

Start Windows <Device Manager>

- Expand <Disk drives>

--->>> Send screenshot

[denji1]

[ub6424]

Hello @denji1 

There is something wrong with the 1TB hard drive. Please open the notebook and check the hard drive connection. Connect the hard drive to another Windows computer as a test to see if it is recognized.

Kind regards