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‎10-14-2022 01:00 PM - last edited on ‎10-14-2022 01:57 PM by Retired

HP Recommended
Product: HP 15-gw0000 Laptop PC (1E420AV)
Operating System: Microsoft Windows 11

hi my product serial number is [personal info removed]. I had a HDD of 1TB and a SDD of 256GB . but after a recent update only c drive is showing . I tried every possible way to bring back the drives but was unsuccessful. My disk D and E aren't showing up ....pls help

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5 REPLIES 5

‎10-14-2022 07:00 PM - edited ‎10-14-2022 07:02 PM

HP Recommended

Hello @denji1 

Sorry to hear that you are having problems ... I would like to help you.

I guess that your system partition (Windows drive C ) is located on disk SDD 256GB.

1TB HDD has 2 partitions ( D and E ), right ?

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform < ALL > tests

--->>> Focus on Component tests (drive / hdd) <<<---

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

 

Kind regards

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‎10-14-2022 09:41 PM

HP Recommended

I did every possible test regarding HDD/SDD and was passed in every test . No error occured . But still nothing except windows drive C is showing . i am sharing the screenshot of disk management . Pls see through it Screenshot (1).png

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‎10-15-2022 04:49 AM

HP Recommended

Hello @denji1 

 

Start Windows <Device Manager>

- Expand <Disk drives>

--->>> Send screenshot

 

 

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‎10-15-2022 08:20 AM

HP Recommended

Screenshot (2).png

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‎10-15-2022 12:48 PM

HP Recommended

Hello @denji1 

 

There is something wrong with the 1TB hard drive. Please open the notebook and check the hard drive connection. Connect the hard drive to another Windows computer as a test to see if it is recognized.

 

Kind regards

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