does anyone zbook studio g5 keyboard model number and connection type etc.?

[okey2]

I may have to replace a zbook studio g5 keyboard myself, I would like to know if anyone knew something like a model number or what other keyboards are compatilbe with a studio g5 size and connection wise.

Thanks in advance!

[Dragon-Fur · Accepted solution]

@okey2

This is the sort of information you can find in the Maintenance and Service guide:

HP ZBook Studio G5 Mobile Workstation - Maintenance and Service Guide

Open the guide, search for "keyboard".

The part number suffix for keyboards depend on the locale (where on the planet you are located).

See Page 75

For example:

Keyboard, backlit, privacy   L30669-xx1

for use in Country Switzerland - suffix:  -BG1

L30669-BG1

NOTE: The Guide provides "how-to" procedural help to replace the keyboard. Start in Chapter 4 - Page 29

Reference and Resources - Places to find help and information for your Workstation

Device Homepage

Drivers / Software and BIOS, Videos, Bulletins/Notices, How-to, Troubleshooting, Manuals, Product Information, more

HP ZBook Studio G5 Mobile Workstation

Parts

Open PartSurfer

• Select your Country
• Enter your device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as available for purchase might be available from:  HP Parts Store

OR

Use your search engine to find the part number at your favorite online store.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

[okey2]

thank you, this is the kind of response I was hoping for! I didn't even know that a service manual like that was open to the public

[Dragon-Fur]

@okey2

You are welcome.

In general, many computers do offer Service Guides -- in particular, the business class Workstations, tablets, and desktops might offer detailed service information because these systems are often deployed to the field (businesses) where it is expected that the machines will be serviced "on location" by either the company IT or by contract with HP.

Consumer grade printer service manuals are typically available to licensed repair technicians.  Consumer grade printers do not (as a rule) contain much in the way of "consumer serviceable parts" - these printers are not expected to be serviced in the field.  High-end business grade printers might come with service guides or at least instructions for some "field service" options. 

Good Luck with your repair. 

FYI - If you need help...

“Everywhere” Contact Information - HP Technical Support

HP World-Wide Support

 Select your region and follow the prompts

Option:  Contact HP Technical Support - Regions

USA / Canada

1. Submit information / case online: HP Customer Support
2. Sign in or continue as a guest

UK

1. For faster support, submit information / case online HP Customer Support UK
2. Contact Phone: Contact HP UK – Phone Assist

Reminders:

• Use the serial number of the device to submit the case (do not post that information here).
• In those areas where Chat is an option, Chat service hours are likely restricted.
• Chat is not available in every region.

In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

• HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

• USA / Canada: HPposts your regional contact information after you submit an online case.  Use the serial number of the device to submit the case to HP.

Thank you for participating in the HP Community Forum.

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[okey2]

that makes sense. I was used to custom pc's put together by myself so it never crossed my mind