dst error code

[PietroFusi]

the test get a DST error 9GCCWC-7R29G3-GXGJMG-60VW03:

what does it means?

how can I resolve it?

[CherylG · Accepted solution]

Your hard drive has failed and will have to be replaced. Maintenance and Service Guide is here:

https://support.hp.com/us-en/product/hp-pavilion-13-s000-x360-convertible-pc/7771386/model/8566193/m...

[CherylG]

Your laptop shipped with Windows 8.1 according to the Specs. I assume you took the free upgrade to Windows 10? If so you were assigned a digital key that is stored on microsoft servers and you can reinstall it any time. Microsoft offers the free Media Creation Tool to make a bootable Windows 10 usb flash drive.Advantage is you will have latest updated version of Windows 10.  At least 8gb flash drive required:
https://www.microsoft.com/en-us/software-download/windows10

Select Download tool now,save it,then Run.
If you agree to the license terms, select Accept.
On the What do you want to do? page, select Create installation media for another PC, and then select Next.
Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10.
The Guide here shows the steps.Pay attention to Step 5  since you will be using another pc:
https://www.tenforums.com/tutorials/2376-create-bootable-usb-flash-drive-install-windows-10-a.html
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When the new hard drive is installed and the flash drive is prepared insert it in a usb port. Power on the laptop and immediately start tapping Esc key. From the menu tap F9 key and use the arrow keys to move to and select usb. Tap Enter key.
When installing  if it asks at any point just choose "I don't have a key". It will continue and should activate once you are online.

This will not include the original software from HP but most of it can be installed from your Support page.

[PietroFusi]

Thanks with your help I resolved

[CherylG]

You're very welcome. Happy to hear you resolved it.