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Common problems for Battery
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‎03-30-2024 08:03 AM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ew0000 (549V8AV)

My Battery drains quicklyafter 9 months. it was near 8 hr to drain from 80% to 20% but now it takes 3 to 4 hours.  

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25 REPLIES 25

‎04-02-2024 09:22 AM

HP Recommended

I suggest running the Windows Battery Report utility to get a clear picture of the state your battery is in.

 

See the article at the link for instructions on how to invoke the utility, use it and post it here in your next reply.

 

3-4.5 hours is actually a reasonable amount of time for battery use for a 15" laptop. 


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‎04-03-2024 02:47 AM

HP Recommended

Thank you for your reply

But it is supposed to hold charge for 8-12 hours based on the advertisement. As far as I remember in the first months it holds nearly 8 hours. I did all the tests and the battery is safe based on HP tools. Even I calibrated the battery 2 times based on HP instructions, Even recovered the laptop to the factory setting but the issue is still exist. 

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‎04-03-2024 08:02 AM

HP Recommended

If you posted the results of the Windows Battery-Report utility, as I suggested in the article, I will be able to assess the condition of the laptop's battery. 


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‎04-03-2024 10:14 AM

HP Recommended

Thank you very much. 

the report is attached. I didn't find the link you mentioned above and made the report with CDM command "powercfg /batteryreport". Hope it helps

Best

Battery Report.png

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‎04-03-2024 12:16 PM

HP Recommended

Unfortunately the image you posted is of such low resolution it is unreadable.

 

Here is the link.

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Is-your-notebook-plugged-in-and-not-charging/...


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‎04-03-2024 12:28 PM

HP Recommended

I don't know how to attache the photo it seems there is no option fo r it

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‎04-03-2024 12:34 PM - edited ‎04-03-2024 12:35 PM

HP Recommended

Select the text  in the Battery-Report with the cursor and right click to copy it to notepad. 

 

You can copy (Ctrl-C) and paste (Ctrl-V)  the text in your next reply to your thread.

 


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‎04-03-2024 12:38 PM

HP Recommended

this is a video from report:
https://youtu.be/xi8BwBM_9Gw

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‎04-03-2024 12:39 PM

HP Recommended

I tried this but encounter with an HTML error 

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