envy x360 15-cp0053cl screen/shutdown issues

scythefwd · ‎03-29-2021

Hello. My laptop has started having issues with the touchscreen and shutting off ... and they started happening at the same time. I suspect the system is waiting for a signal that everything is shutdown before powering off and it's not getting it from some device that draws power along that connector. The touchscreen has also just completely stopped working.

I suspect the video cable that runs from the motherboard through the hinge and into the controller board is at fault... It's the 30 pin connector with touchscreen.

I'm unable to find the part number for this part to order... Is it available separately or do I need to try and order a full screen at a cost over half the cost of the laptop itself?

Also, a part number for the rubber feet (or a link to them) would be awesome.. thanks.

banhien · ‎03-29-2021

@scythefwd

Please use the following list

https://partsurfer.hp.com/Search.aspx?searchText=6EH45UA

As you can see, most of them are N/A from HP Part store, you have to use part # to search online, including eBay

Regards.

BH
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scythefwd · ‎04-04-2021

The cable isn't listed on that parts list with a part #

That said, I pulled the glass today on my system and noticed that the second connector (the small one, not the30 pin connector) had somehow backed itself out of the socket. I reseated it and not only does my touchscreen work again, it shuts down properly again. It must have been waiting for the "device has been shut down " signal... and never got it.