, error message fan not operating

[Blueface1]

Just bought last month,blue box fan not operational error 90E 

[Hawks_Eye]

Hi @Blueface1 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for sharing that—seeing a fan not operational (90E) error on a brand-new laptop is definitely alarming, and I’m really sorry you’re dealing with it. 

Let’s walk through a few steps to help you get this resolved quickly and safely.

🧊 What the Error Means

The 90E error typically indicates that the system has detected a problem with the cooling fan—either it’s not spinning, not connected properly, or the system can’t read its status. This is a protective measure to prevent overheating.

🛠️ Steps to Try Before Service

Perform a Hard Reset

• Shut down the laptop completely.
• Unplug the power adapter and remove any connected devices.
• Press and hold the power button for 30 seconds.
• Plug the adapter back in and try powering on.

Check for BIOS Update

• Go to the HP Support page and enter your laptop’s model number.
• Download and install the latest BIOS update if available.
• Restart the laptop and check if the error persists.

Inspect Vents and Airflow

• Make sure the laptop is on a hard, flat surface.
• Check that the air vents aren’t blocked by dust or debris.
• Avoid using the laptop on soft surfaces like beds or cushions.

🧑‍🔧 If the Error Persists

Since the laptop is just a month old, you’re likely still covered under warranty. Here’s what you can do next:

• Check Warranty Status: Visit the HP Warranty Check page and enter your serial number.
• Book a Repair Appointment: Use the HP Service Center Locator to find a nearby authorized technician.
• Backup Your Data: If the laptop powers on intermittently, back up your files before sending it in.

Let me know if you’d like help finding your model’s support page or locating a service center nearby. You’re doing the right thing by addressing this early—we’ll get your laptop back to peak performance! 💪💻

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye