f5 key not working on HP Notebook - 15s-du0077tx

[yeti0719]

I just bought this laptop yesterday. To may dismay, f5 key is not working. I searched online what could be the issue is and tried fn+f5, but nothing happens. I can't get a hold of any agents (or I don't know how to) and I wouldn't risk my health going outside to repair this. Please help!!

[TEJ1602]

@yeti0719, Welcome to HP Support Community!

Did you check if the issue occurs on an external keyboard?

While you respond to that, here's what you need to do:

I recommend you attempt the below steps to identify the cause of the failure and resolve it accordingly:

• Try changing the keyboard layout/language and check if it works: Click here for steps.
• Clean the keyboard with compressed air (blow compressed air in the gaps between keys). This removes some lint and dust. 
• Shut down the laptop, remove the battery and cable for a moment, press and hold the start button for 60 seconds
• Replace the battery, restart the notebook,
• if the issue persists, perform an interactive hardware test on the keyboard using the steps mentioned on this link: Click here (look under "Running Component Tests > Keyboard test").

If the test fails, you can find the part number on the HP Parts Surfer & replace the parts on the HP Parts Store.

Or write back to me for alternate solutions to getting it fixed via HP.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!