facing issue with the laptop charger

[abhi149]

the time when i buy the hp pavilion gaming laptop and got a charger for free with the laptop and after using it 6 to 8 month i started to getting issue with that and according to me the issue was not getting enough supply of power according to my laptop needs and then i have replaced it under warranty and then again the problem started with the new one also but i didn't raise any complaints because at that time it was minor issue means sometime its get worse and sometime it works properly but the situation is getting worse, facing a lot of problem and im also not able to connect with you on call due to not getting any option for that. So i request you please help me out. 
Thank you

[Kuroi_Kenshi]

Hi @abhi149,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop's charger!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Basic Checks:

Inspect the Charger:

Ensure the charger isn't physically damaged (frayed wires, bent pins, etc.).

Check if the power brick feels unusually hot or smells burnt.

Use a Direct Wall Outlet:

Avoid using extension cords or surge protectors.

Plug the adapter directly into a working wall socket.

Confirm LED Indicator:

Does the charging LED on your laptop light up when you plug it in? If not, try slightly adjusting the charger pin or rotating it gently.

System & Battery Checks:

Battery Reset (Hard Reset):

Turn off the laptop completely.

Unplug the charger.

Press and hold the power button for 15 seconds.

Plug the charger back in and power it on.

Update BIOS and Drivers:

Connect your laptop to power (if it charges intermittently).

Visit HP Support → enter your laptop’s model → check for the latest BIOS, chipset, and power management drivers and install them.

Run HP Hardware Diagnostics:

Press ESC while starting the laptop, then press F2 for diagnostics.

Run the battery and AC adapter tests to detect any power supply issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,