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‎10-12-2023 07:55 AM

HP Recommended
Product: HP ENVY Laptop PC 14-eb1000 (43P78AV)
Operating System: Microsoft Windows 11

I am facing a troubleshoot with USB type-c output it does not work and i got that message 

Windows has stopped this device because it has reported problems. (Code 43)

UCSI PPM failed to complete UCSI command in a timely manner. Please contact UCSI device or system manufacturer to investigate. (Command:GetAlternateModes)

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-12-2023 10:32 AM

HP Recommended

I suggest installing the latest BIOS for your laptop.  

 

See the hyperlink below

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-laptop-pc-14-eb1000/2100800502/sw...


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎10-12-2023 10:32 AM

HP Recommended

I suggest installing the latest BIOS for your laptop.  

 

See the hyperlink below

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-laptop-pc-14-eb1000/2100800502/sw...


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



1 person found this reply helpful
Was this reply helpful? Yes No

‎10-13-2023 07:44 AM

HP Recommended

Thanks that was very helpful and the problem was solved 🙂

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‎10-13-2023 08:05 AM

HP Recommended

You're welcome.

 

I am pleased to hear the issue is sorted..


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



1 person found this reply helpful
Was this reply helpful? Yes No
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